Q. What days are the Ultimate Arcade Parties offered?
A. Ultimate Arcade Parties are offered on Saturdays and Sundays. There are (2) timeslots from which to choose: 12:00PM - 2:00PM OR 3:00PM - 5:00PM
Q. What is the cost of an Ultimate Arcade Party?
A. The cost is $139.99 per package
Q. Do I need to pay for my entire Birthday Package up front?
A. No. We only require a $50 non-refundable deposit to reserve the Ultimate Arcade Party package. Each additional half package added will require an additional $25 non-refundable deposit; each additional full package requires a $50 non-refundable deposit. On the day of your party, your deposit will be applied to your party total. Toward the close of your party, your Party Host will present your final receipt for payment. You will remit final payment through the Party Host.
Q. What payment methods do you accept?
A. MasterCard, Visa, Discover or Cash. Personal Checks are not accepted. For your convenience, an ATM is available at The Alley.
Q. What's included in my party package?
A. Please see package details here. The Ultimate Arcade Package is valued at OVER $245.00!
Q. Can I bring my own birthday cake?
A. Absolutely! Birthday cake is not provided by The Alley. You may bring in your own birthday cake, cookies, cupcakes or celebratory item. Any other outside food or beverages are prohibited.
Q. How many total guests can I have?
A. Each Ultimate Arcade package is designed to accommodate (10) guests. In the event you are expecting more than (10) guests, you may add an additional package, which will accommodate up to (10) more guests, or you may add an additional half-package which will accommodate up to (5) more guests.
Q. What is included in the additional half-package?
A. Additional half-package includes the following:
• Ultimate Arcade Hour for (5) additional party guests
• (5) Additional Free Game of Bowling Cards for a future visit
• (1) Additional Mega 16" one-topping Pizza (10 slices)
• (1) Additional Pitcher of non-alcoholic beverages (60 oz.)
• (1) Free Refill per pitcher
• (5) Additional Vanilla Ice Cream Cups from our Ice Cream Parlor
Q. Is the Ultimate Arcade Card different from regular Arcade Cards?
A. YES! With the Ultimate Arcade Cards you get up to (1) full hour of game play which includes the following:
• 30 Video game card swipes
• 5 "Merchandiser" game card swipes (games with winnable prizes, cranes, etc.)
• 20 Redemption (ticket earning) game card swipes
Q. How are the Ultimate Arcade Cards activated?
A. Your Party Host will escort your guests to the Redemption counter in the arcade at 12:15/3:15,, where he/she will activate ALL of your Ultimate Arcade Cards.
Q. Can I save any extra Ultimate Arcade Cards and use them at a later date?
A. NO. Extra cards cannot be saved and used at a later date. ALL cards are activated at the specified time during your party and ALL cards will become inactive at the specified time during your party.
Q. Do tickets that have been won have to be redeemed the day of the party?
A. No. Tickets that have been won can be saved and redeemed at a later date or combined with tickets on other Alley Arcade cards.
Q. What time should I arrive for my party?
A. Plan on arriving no more than 15 minutes prior to your scheduled start time.
Q. What's the party schedule?
A. The parties are VERY organized events which run on a VERY firm schedule. They will begin promptly at 12:00PM/3:00PM. Start will will not be delayed due to late arrivals.
• Parties will start promptly at 12:00PM/3:00PM
• Instructions made between Party Host, parents, birthday child and guests
• Party Host will review schedule with guests
• Party Host will explain explain how the Ultimate Arcade Cards work
• Party Host will provide each guest who will be receiving an Ultimate Arcade Card with a colored wrist band; Party Host will be wearing a matching wrist band
• Party Host takes guests into Arcade and activates ALL Ultimate Arcade Cards
• ALL cards will be active for (1) hour
• Party Host sounds air horn alerting party guests that the Arcade portion of the party will be concluding in (10) minutes
• The game play porition of the party concludes
• Party Host will serve party food in designated party area
• Cake, Ice Cream & Presents will take place toward the end of the party
• Party Host will present receipt for balance due on party
• Party Concludes
Q. What does my Party Host do?
A. All the work for you! Your Party Host will set up and decorate your party space for you before you arrive, as well as clean up your party area for you afterward. Party Hosts deliver and serve your food and beverages for you, can assist with lighting birthday candles, and cake cutting. Additionally, your Party Host can handle for you any additional food and beverage orders. They work to ensure that every element of your party takes place exactly how and when it should, so that you may simply relax and enjoy particpating in your child's birthday party. Your Party Host will be with your guests in the arcade, assisting with any problems that may arise during game play.
Q. What is an appropriate tip for my Party Host?
A. Your Party Host does work on a gratuity basis; when they have done an excellent in making your child's birthday party a fun and easy experience for you and your family, we would suggest that you tip accordingly. Should you feel the service you received did not warrant an appropriate gratuity, please ask to speak to one of our Events Coordinators so that we can help them improve their level of service.
Q. How will my Party Host distinguish my party guests from others in the Arcade?
A. During the introductions at the beginning of your party, your Party Host will give each guest a colored wrist abdn which will match the one the Party Host is wearing.
Q. How many guests will the Ice Cream Parlor accommodate?
A. Our Ice Cream Parlor can comfortably seat approximately 24 guests.
Q. What is my party is larger than the Ice Cream Parlor can accommodate?
A. The Alley has additional party space available for larger groups. Based on availability, our Events Coordinators can schedule your party in our Meetings/Events Room, should the Ice Cream parlor not accommodate your number of guests.
Q. Can we stay longer if we would like?
A. We would love to have you stay and enjoy The Alley with us a little longer! We do however need to clear all of the birthday party areas for cleaning propmptly at the close of each party (2:00 PM/5:00 PM). In the event that there are no parties scheduled to immediately follow yours, you are welcome to remain in your party area for up to 15 minutes to conclude your party. Additionally, should you wish to continue ordering food and beverages, your Party Host will help you transition into our restaurant.
Q. What if I want to deorate in a specific party theme?
A. You are welcome to drop off any themed decorations you would like to use. However, they must be delivered to the Events Office no later 5:00PM on the Thursday prior to your party. Your Party Host will gladly set up your tables using the decorations you have provided. Simply drop by the Events Office, clearly marked with your Name, Party Date & Time. Our Party Hosts love to customize your party space for you! NO CONFETTI ALLOWED!
Q. Can I get the Signature Bowling Pin?
A. Yes. The Signature Bowling Pin may be added to the Ultimate Arcade package for just $14.99. Available upon request when booking your party, or through your Party Host the day of your event.
Q. Can I purchase extra Goodie Bags to give as favors to party guests?
A. Yes. Goodie Bags may be added as party favors for your guests for just $1.99 each. Available upon request when booking your party, or through your Party Host the day of your event.
Q. Can I purchase extra Bowling Pin Sipper Bottles to give as favors to party guests?
A. Yes. Extra Bowling Pin Sipper Bottles may be added to any party package for just $6.99 each and make excellent party favors! Available upon request when booking your party, or through your Party Host the day of your event.
Q. Can I purchase additional balloons for my birthday party?
A. Yes. Your party package includes a bouquet of 5 multi-colored latex balloons. We olso offer Mylar "Happy Birthday" balloons, which may be added when booking your party, or at least 24 hours in advance for just #3.99 each. Additional latex balloons are also available for just $.99 each. Additional balloons will be added directly to your balloon bouquet unless other requested when ordering.
Q. What other items should I bring that are not included in my party package?
A. Party Packages do not include birthday candles, cake knife/servers, or goodie bags for party guests. Most people prefer to bring these items on their own. Should you forget anything the day of your party, our Events Office does carry a variety of products, available for purchase through your Party Host.
Q. Can we order additional fod for our party?
A. Yes. Please see our Pizza Menu and our A La Carte Menu. Any of our menu selections may be added directly to your party package at the pricing shown.
Q. When should we place our order for additional food?
A. Pre-ordering in advance makes things run much smoother on party day. Please contact our Events Office no later than 5:00PM the Thursday prior to your birthday party to finalize your food order. You may also order additional items the day of your event directly through your Party Host. However, food orders placed during your party will take longer to be delivered. *Items from our A La Carte menu are not available the day of your party, these items are only available on a pre-order basis.
Q. What if I need to cancel my Ultimate Arcade party?
A. Please contact our Events Office. While your deposit in NON-REFUNDABLE, it can be applied elsewhere in the center. Should this occur, please discuss options with your Events Coordinator.
Q. What if I need to re-schedule for a later date?
A. We want your party to be a success! Should you need to reschedule, please contact our Events Office no later than 5:00PM the Wednesday prior to your party and be will be glad to assist you. *Deposits are NON-REFUNDABLE, but may be applied to your re-scheduled event.
Important dates to remember:
5:00PM the WEDNESDAY prior to your party. Any cancellations or changes to the number of packages for your party must be finalized no later then 5:00PM the Wednesday prior to your event.
Please complete the following no later than
5:00PM the THURSDAY prior to your party
• Food Orders placed through Events Offce
• Custom Decorations dropped off to Events Office
The Events Team is available to answer any additional questions. We can be reached at 813-672-8353 or firstname.lastname@example.org
*The Alley at Southshore is not reponsible for loss or dmage to any personal belongings or gifts brought in from outside by you or your guests.